Many companies use a single shared email inbox, accessed by several team members, to manage their customer support. That's fine for when you're just starting out, but it can only work for so long.
As your customer base expands and more questions pour in, using email for customer service can get chaotic and inefficient. Need to figure out when it's time to move on to something better? Read the 5 signs you may have outgrown email for your customer support. And if you're ready to explore your options, sign up for a free Desk.com trial today. |
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