If you won't tell your friends, who would you tell?
The NHS provides great care to its patients. But recent reports by the Care Quality Commission and Health Service Ombudsmen, and the well documented problems at Mid Staffordshire, highlight how the NHS sometimes falls short.
We need to get the basics right. Patients need to get the food and drink they need. They need to be treated with respect. These are basic needs. But one in five hospitals are failing to deliver this. This is unacceptable and it needs to be put right.
Good customer service applies to health care as well . . . even if you do get it from the government.
Wonder if Brit's have the same expression we do?
"I'm from the government and I am here to help you."
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